Privacy policy
This Privacy Policy explains how Pillow Lane collects, uses, stores, safeguards, and processes your personal data when you browse or use our website.
By accessing or using this website, you acknowledge and accept the terms of this Privacy Policy.
1. Who We Are
Pillow Lane is operated by:
Company name: VLT COMPAGNIE
Website: Pillow Lane
Registered address: 1 Rue Marguerin, 75014 Paris, France
Company registration number (SIRET): 99144936400017
Email: support@pillow-lane.com
Phone: +44 7458 107781
Customer support by email: Monday to Friday, from 9:00 am to 5:00 pm.
We usually respond within 48 business hours (UK time).
2. Information We Collect
We only collect personal data that is necessary for the operation of our business and the services we provide.
When you place an order or contact our customer support, we may collect:
-> first name and surname
-> postal address
-> email address
-> phone number, where provided
-> order-related information
This information is used to process purchases, provide customer assistance, and send transactional communications relating to your order.
When you use a contact form or create a customer account, the information submitted allows us to respond to your request and manage access to your account.
With regard to payments, all payment data is handled securely by our payment partners, including Stripe, Shopify Payments, and PayPal. Pillow Lane does not store and does not have direct access to your full banking or card information.
3. Cookies
Our website uses cookies for a number of operational purposes, including:
-> enabling essential shopping cart features
-> measuring website performance
-> remembering user preferences
-> maintaining website security
You may accept, reject, or manage cookies through your browser settings.
Where applicable, a login-related cookie may be stored if you choose a “remember me” option, and this cookie will normally be removed when you log out.
4. Embedded Content and Third-Party Services
Certain sections of the website may contain embedded content, such as videos, images, or tracking technologies provided by third parties.
These external services may collect data in accordance with their own privacy practices and policies. Pillow Lane is not responsible for the privacy policies of third-party providers.
5. Analytics
We use website analytics tools to better understand how visitors interact with the website, including traffic levels, browsing behaviour, and pages viewed.
Where possible, such information is anonymised and used only to improve website performance and user experience.
6. Data Retention
Personal data is retained only for as long as necessary for the relevant purpose or as required by law.
As a general rule:
-> order-related data is kept for the period required to comply with accounting and tax obligations
-> customer account data is retained until deletion is requested
-> emails and support messages may be stored for up to 24 months after the matter has been handled
-> cookies may remain active for between 6 and 24 months depending on their purpose
7. Your Rights Under UK GDPR
Under applicable data protection legislation, including the UK GDPR, you have the right to:
-> access your personal data
-> correct inaccurate or incomplete information
-> request deletion of your data
-> object to certain processing activities
-> request restriction of processing
-> request portability of your personal data
Any request relating to your rights should be sent to: support@pillow-lane.com
For security reasons, we may ask for proof of identity before processing your request. Requests are generally handled within 30 days.
8. Anti-Spam and Fraud Prevention
Certain technical information, such as your IP address or browser user agent, may be processed automatically in order to detect spam, fraudulent activity, or misuse of the website and contact forms.
9. How Your Data May Be Shared
Your personal data may only be shared where necessary with trusted third parties involved in operating our services, such as:
-> logistics and delivery providers
->payment processors
-> email service providers used for transactional communications
These service providers are expected to comply with applicable security and data protection requirements.
Pillow Lane does not sell personal data to third parties.
10. Data Security
We take reasonable technical and organisational measures to protect your personal data, including secure connections, restricted access, and appropriate security protocols.
However, while we take data protection seriously, no system or method of transmission over the internet can be guaranteed to be completely secure.
11. Newsletter and SMS Marketing
If you choose to subscribe to our newsletter or SMS communications:
-> you consent to receiving marketing messages from us
-> you may opt out at any time by using the unsubscribe link or relevant opt-out method included in the communication
12. Minors
We do not knowingly collect personal data from individuals under the age of 15.
If personal data relating to a minor has been submitted without proper authorisation, a parent or legal guardian may contact us to request its deletion.
13. Changes to This Policy
Pillow Lane reserves the right to amend or update this Privacy Policy at any time.
The version published on this page is the version currently applicable.
14. Contact
For any question, request, or concern relating to your personal data, please contact: