Shipping policy

We aim to provide clear and realistic delivery estimates consistent with the timeframes shown on our product pages, so that customers are not given misleading expectations.

Website name: Pillow Lane
Company name: VLT COMPAGNIE
Address: 1 rue Marguerin, 75014 Paris, France
Email: support@pillow-lane.com
Phone: +44 7458 107781
Company registration number: 99144936400017

Customer support by email: Monday to Friday, from 9:00 am to 5:00 pm (UK time). We usually respond within 48 business hours (UK time).

Order Preparation and Dispatch

Our daily order cut-off is 2:00 PM (London time). Orders placed after this time will be processed on the next business day.

Orders are usually prepared and dispatched within 2 to 3 business days, excluding weekends and public holidays.

Once your order has been placed, you will receive a confirmation email. A second email containing your tracking details will be sent as soon as your parcel has been dispatched.

Delivery Times (United Kingdom)

United Kingdom only
• Estimated transit time: 5 to 8 business days

Estimated total delivery timeframe: 7 to 11 business days

These delivery estimates are aligned with the information displayed on our product pages.

Delivery Partners

Orders are shipped using dependable delivery partners selected according to the destination and logistics requirements.

Shipping Costs

Delivery is offered free of charge.

Split Deliveries / Multiple Parcels

Where stock availability requires it, items from the same order may be sent in separate parcels.

In such cases, tracking information will allow you to follow the progress of each shipment individually.

Delivery Area

Pillow Lane ships within the United Kingdom only.