Terms of service

OVERVIEW

Welcome to Pillow Lane. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Pillow Lane. Pillow Lane operates this website, store, and all related content, features, tools, products, and services made available to you in order to offer a personalised shopping experience (the “Services”). Our store is hosted on Shopify, which enables us to provide these Services.

These Terms of Service, together with any other applicable policies referenced herein (the “Terms”), set out the conditions governing your access to and use of the Services, as well as your rights and obligations.

Please read these Terms carefully before using the Services, as they contain important information regarding your legal rights, including exclusions and limitations of liability.

By accessing, browsing, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not accept these Terms or the Privacy Policy, you must not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms of Service, you confirm that you have reached the age of majority in your country of residence, or that you have given permission for any minor dependants under your care to use the Services on devices owned, purchased, or controlled by you.

In order to access certain parts of the Services, including making a purchase, you may be asked to provide information such as your email address, billing details, payment information, and shipping address. You confirm that all information submitted is accurate, up to date, complete, and lawfully provided.

You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account. Your account may not be sold, transferred, sublicensed, or otherwise assigned to another person.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that our products and services are presented as accurately as possible. However, colours, finishes, and general appearance may differ slightly depending on the device used to access the website and its screen settings.

We do not warrant that the appearance, presentation, or quality of any product or service will exactly correspond to what is displayed online or will fully meet individual expectations.

Product descriptions, specifications, and availability may be amended at any time without prior notice, at our sole discretion. We also reserve the right to withdraw products from sale or restrict purchase quantities where appropriate.

SECTION 3 – ORDERS

When you place an order through our website, you submit an offer to purchase the selected products. Pillow Lane reserves the right to accept or reject any order at its discretion.

No order shall be deemed accepted until Pillow Lane has confirmed it and the corresponding payment has been successfully authorised.

Customers are encouraged to review their order carefully before completing checkout, as we may not be able to accommodate cancellation requests once an order has been accepted. If an order is refused, amended, or cancelled, we will make reasonable efforts to notify you using the details provided during checkout.

All returns and exchanges are governed solely by our Refund Policy.

By placing an order, you confirm that the products purchased are intended for personal or household use only and not for resale or commercial export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotional offers may be updated or withdrawn at any time without notice. The applicable price is the one displayed on the website at the time the order is placed and will be confirmed in your order confirmation email.

Unless expressly stated otherwise, prices do not include shipping charges, handling fees, customs duties, or import taxes.

You agree to provide accurate, current, and complete billing and account information, and to update such information promptly if it changes, so that we may process your order and contact you where necessary.

You also confirm that you are duly authorised to use the payment method submitted and that any charges incurred will be honoured in full.

SECTION 5 – SHIPPING AND DELIVERY

Any delivery or dispatch times displayed on the website are estimates only and are provided for guidance. They are not guaranteed.

Pillow Lane shall not be responsible for delays caused by carriers, customs procedures, or circumstances beyond our reasonable control.

Ownership of the products, as well as the risk of loss or damage, passes to you once the goods have been handed over to the delivery carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All elements forming part of the Services, including but not limited to trademarks, wording, graphics, images, videos, audio material, design, layout, and other content, remain the property of Pillow Lane, its affiliates, or its licensors and are protected by applicable intellectual property laws.

You are granted a limited, revocable, non-exclusive licence to access and use the Services for personal, non-commercial purposes only.

No content from the Services may be copied, reproduced, republished, distributed, altered, or otherwise exploited without our prior written consent.

Neither Pillow Lane’s trademarks nor Shopify’s trademarks may be used without prior written authorisation.

SECTION 7 – OPTIONAL TOOLS

We may make available certain third-party tools or services over which we neither monitor nor exercise control.

Such tools are provided on an “as is” and “as available” basis, without any guarantees, representations, or warranties of any kind.

Your use of optional third-party tools is entirely at your own discretion and risk.

SECTION 8 – THIRD-PARTY LINKS

Certain content or functionalities made available through the Services may include links to external websites operated by third parties.

Pillow Lane does not control and is not responsible for the content, policies, or practices of any third-party websites.

Any access to such external websites is undertaken entirely at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

The Pillow Lane store is powered by Shopify, which provides the technical infrastructure enabling us to offer the Services.

However, any purchase made through our store is concluded directly between you and Pillow Lane.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transactions concluded between you and Pillow Lane. To the extent permitted by law, you release Shopify and its affiliates from any claim, demand, or liability connected with purchases made through the store.

SECTION 10 – PRIVACY POLICY

Any personal information collected through the Services is processed in accordance with our Privacy Policy and Shopify’s Privacy Policy.

By using the Services, you understand that your personal data may be transferred to, processed by, and stored with Shopify and relevant third-party service providers, including in jurisdictions outside your country of residence.

SECTION 11 – FEEDBACK

If you provide us with suggestions, ideas, comments, reviews, or any other materials (“Feedback”), you grant Pillow Lane a worldwide, perpetual, royalty-free, transferable licence to use, reproduce, adapt, modify, publish, display, and exploit that Feedback for any purpose.

You confirm that you own, or otherwise hold all necessary rights in, any Feedback you submit, and that such Feedback does not infringe the rights of any third party.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct any typographical errors, inaccuracies, or omissions appearing on the website, and to update or cancel orders where necessary, at any time and without prior notice.

SECTION 13 – PROHIBITED USES

You may not use the Services for any unlawful, abusive, misleading, fraudulent, or harmful purpose.

In particular, you may not use the Services to infringe intellectual property rights, transmit malware, collect or misuse personal data, interfere with website security, or disrupt the operation of the Services.

Pillow Lane reserves the right to suspend or terminate access to the Services where a breach of these Terms is identified.

SECTION 14 – TERMINATION

We may suspend, restrict, or terminate your access to the Services at any time and without prior notice.

Any obligations or liabilities incurred before termination shall remain fully enforceable after such termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Unless otherwise required by applicable law, the Services and all products made available through them are provided on an “as is” and “as available” basis, without any warranty, representation, or guarantee of any kind, whether express or implied.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Pillow Lane shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from or relating to the use of the Services or any products purchased through them.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pillow Lane, Shopify, and their respective affiliates, directors, officers, employees, agents, contractors, and licensors from and against any claim, liability, demand, loss, or expense arising from your breach of these Terms or your misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall remain enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with any policies or documents expressly referred to herein, constitute the entire agreement between you and Pillow Lane concerning your use of the Services and supersede any prior communications, understandings, or agreements on the same subject.

SECTION 20 – ASSIGNMENT

You may not assign, transfer, or otherwise dispose of your rights or obligations under these Terms without our prior written consent.

Pillow Lane may assign or transfer these Terms, in whole or in part, without restriction.

SECTION 21 – GOVERNING LAW

These Terms of Service are governed by and construed in accordance with French law.

Any dispute arising out of or in connection with these Terms shall be submitted to the jurisdiction of the competent French courts.

SECTION 22 – HEADINGS

Section headings are included for convenience only and shall not affect the interpretation of these Terms.

SECTION 23 – CHANGES TO THESE TERMS

We reserve the right to amend, update, or replace these Terms of Service at any time.

Any changes will take effect upon publication on the website. Continued use of the Services after such changes have been posted constitutes your acceptance of the revised Terms.

SECTION 24 – CONTACT DETAILS

Website name: Pillow Lane
Company name: VLT COMPAGNIE
Address: 1 rue Marguerin, 75014 Paris, France
Email: support@pillow-lane.com
Phone: +44 7458 107781
Company registration number: 99144936400017

Customer support by email: Monday to Friday, 9:00 am to 5:00 pm (UK time).
We usually respond within 48 business hours (UK time).